Cloudbet Terms
& Conditions

01 Introduction

These Terms and Conditions (hereinafter referred to as the "Agreement" or "Terms") govern all access to and use of the cloudbet online platform, accessible at cloudbet.cam (hereinafter referred to as the "Platform" or the "Website"). The Platform is operated by cloudbet (hereinafter referred to as "cloudbet", "we", "us", or "our").

By registering an account, accessing the Platform, or placing any wager or bet, you (the "Player", "User", or "you") agree to be fully bound by this Agreement in its entirety. If you do not agree to any part of these Terms, you must immediately discontinue your use of the Platform and close your account.

cloudbet operates as an internationally licensed online gaming and sports betting platform. The Platform offers sports betting, live casino games, slot games, virtual sports, and other wagering products to eligible players in accordance with applicable international licensing requirements. cloudbet is not regulated by any Malaysian government body, as no such regulatory framework for online gambling exists in Malaysia. Players in Malaysia bear personal responsibility for ensuring their participation complies with applicable local laws.

02 Definitions

For the purposes of this Agreement, the following terms shall carry the meanings ascribed to them below:

03 Account Eligibility

To register and maintain an Account on the cloudbet Platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuous basis throughout the duration of your Account:

• You must be at least 21 years of age. cloudbet enforces a strict minimum age requirement of 21 years for all Players, consistent with international best practice for licensed online gambling platforms. Players who are found to have misrepresented their age will have their Account immediately closed and any winnings forfeited.
• You must be a natural person acting on your own behalf. Corporate entities, trusts, or agents acting on behalf of third parties are not permitted to register Accounts.
• You must have full legal capacity to enter into binding contracts under the laws applicable to your jurisdiction.
• You must not be a resident of, or physically located in, any jurisdiction in which accessing or using the Platform is prohibited by applicable local law.
• You must not be listed on any sanctions list, financial crime watchlist, or self-exclusion register applicable to the Platform.
• You must not currently hold another Account on the Platform. Duplicate accounts are strictly prohibited. cloudbet reserves the right to close all duplicate accounts and confiscate associated balances.
• You must not be an employee, contractor, or direct family member of a household member who is employed by cloudbet.

04 Account Registration

Each Player is permitted to hold only one Account on the Platform. cloudbet reserves the right to merge or close duplicate accounts and to redistribute associated funds at its sole discretion in accordance with applicable internal policy.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and contact number. You represent and warrant that all information provided is true and correct. You are obligated to update your account information promptly if any details change.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. cloudbet shall not be liable for any loss or damage arising from your failure to maintain account security. You must notify cloudbet immediately if you suspect any unauthorised access to your Account.

cloudbet reserves the right to refuse any Account registration application at its sole and absolute discretion, without obligation to provide reasons. Registration does not guarantee continued access to the Platform, which remains subject to these Terms at all times.

05 Know Your Customer (KYC)

In compliance with international anti-money laundering (AML) standards and our licensing obligations, cloudbet requires all Players to complete a Know Your Customer (KYC) verification process before withdrawals may be processed or full Platform features accessed. cloudbet may also require KYC verification at any point during a Player's account lifecycle.

The following documents are typically required to complete KYC verification:

• Proof of Identity: A valid Malaysian MyKad (front and back), Driver's Licence, or Passport photo page. The document must be current and clearly legible, with all four corners visible.
• Proof of Address: A recent utility bill (Tenaga Nasional Berhad, Syabas, Indah Water), bank statement issued by a Malaysian bank (Maybank, CIMB, Public Bank, Hong Leong, or similar), or government-issued letter, dated within the past three (3) months, displaying your full name and current residential address.
• Selfie with Identity Document: A clear photograph of you holding your identity document beside your face, taken under good lighting without filters or image editing.
• Source of Funds (if requested): Evidence of the source of funds used to make deposits, including payslips, bank statements, or other financial documentation, if requested by cloudbet's compliance team.

KYC review is typically completed within 24 to 48 hours on business days. cloudbet reserves the right to delay or withhold withdrawal processing pending the satisfactory completion of KYC verification. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension.

06 Deposits & Withdrawals

cloudbet supports a range of deposit and withdrawal methods tailored to Malaysian Players. Accepted payment channels include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and selected cryptocurrency networks (Bitcoin, Ethereum, Tether USDT, and BNB). The availability of specific payment methods may vary and is subject to change.

6.1 Deposits

• The minimum deposit amount is RM30 per transaction unless otherwise specified for a particular payment method.
• Deposits are credited to your Account in Malaysian Ringgit (MYR) at the applicable exchange rate where currency conversion is required.
• cloudbet does not accept deposits from third parties. All deposits must originate from payment methods registered in the Player's own name.
• cloudbet does not charge deposit fees; however, your payment provider may impose its own transaction charges.

6.2 Withdrawals

• Withdrawal requests are subject to successful KYC verification prior to processing.
• Withdrawals will only be processed to payment methods previously used for deposit, or to verified methods in the Player's own name.
• Estimated processing times: e-wallets (Touch 'n Go, Boost, GrabPay) within 5 minutes; DuitNow/FPX bank transfers within 5 to 15 minutes; direct bank wire transfers within 15 to 60 minutes. These are target processing times and may vary subject to payment network conditions.
• cloudbet reserves the right to request additional verification documentation before processing any withdrawal at its discretion.
• Any outstanding wagering requirements on Bonus Funds must be met before funds may be withdrawn.

07 Betting Rules

All bets placed on the cloudbet Platform are subject to the specific rules applicable to the relevant sport, event, market, or game type. These rules are accessible within the Platform and constitute part of this Agreement by reference.

The following general betting rules apply across all product categories:

• A bet is confirmed only upon receipt of a system-generated confirmation. Bets in progress are not binding until confirmed.
• cloudbet reserves the right to void any bet that was placed at an obviously erroneous price due to technical error, human error, or feed failure.
• Matched or placed bets are binding and may not be cancelled or reversed by the Player after confirmation, except where permitted by specific market rules (e.g., cash-out functionality where available).
• In the event of a dispute regarding the outcome of any bet, cloudbet's records shall be the definitive reference.
• Live betting (in-play) odds are subject to suspension at any time during an event at cloudbet's discretion, including during stoppages, VAR reviews, or significant in-event developments.
• Maximum stake limits and maximum payout caps apply per event and per player and are detailed within the relevant market. These limits may be adjusted at cloudbet's discretion.
• cloudbet covers Liga Super Malaysia, EPL, La Liga, Champions League, UFC, international cricket, and thousands of other markets globally. Market availability is subject to licensing and operational considerations.

08 Bonuses & Promotions

cloudbet offers various bonuses and promotional incentives to eligible Players from time to time. All bonuses are subject to the specific terms of the relevant promotion, including wagering requirements, eligible games, minimum odds conditions, maximum bonus amounts, and expiry periods.

The following general bonus terms apply:

• Bonuses are available to eligible Players as defined in the specific promotion terms. cloudbet reserves the right to determine eligibility at its sole discretion.
• Bonus Funds are credited separately from Real Money and are subject to wagering requirements before withdrawal is permitted. Standard wagering requirements will be stated clearly in each promotion's terms summary.
• Only one bonus may be active at any given time unless specifically stated otherwise in the promotion terms.
• Bonuses may not be transferred between accounts or exchanged for cash outside of applicable wagering requirement completion.
• cloudbet reserves the right to modify, withdraw, or cancel any bonus or promotion at any time, including in circumstances where misuse, abuse, or fraudulent claims are suspected.
• Players who open multiple accounts to claim bonuses, use third-party funded accounts, or engage in any form of bonus abuse will have bonuses forfeited and may have their Accounts suspended.
• Cryptocurrency deposit bonuses (including the 2% crypto deposit bonus up to MYR 688) are subject to the specific terms published at the time of the offer and may be amended periodically.

09 Prohibited Activities

The following activities are strictly prohibited on the cloudbet Platform. Engaging in any prohibited activity constitutes a material breach of this Agreement and may result in immediate Account suspension, permanent Account closure, forfeiture of Account Balance, and potential reporting to relevant authorities.

• Registering more than one Account, including registering under a different name, email address, payment method, or device.
• Providing false, inaccurate, or misleading registration information, including misrepresenting your age, identity, or location.
• Using the Platform while under the age of 21.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, access the Platform, or exploit game mechanics.
• Engaging in any form of match-fixing, event manipulation, or collusion with other Players or third parties to influence betting outcomes.
• Exploiting software bugs, glitches, or technical errors to gain an unfair advantage. Such winnings will be voided.
• Using the Platform for money laundering, structuring, or any other financial crime.
• Depositing funds obtained through fraudulent, stolen, or unauthorised payment methods.
• Engaging in any form of bonus abuse, including using multiple accounts, VPN or proxy servers to circumvent geographic restrictions, or other technical means to obtain promotional advantages not legitimately available to you.
• Reverse engineering, decompiling, or attempting to extract the source code of any software powering the Platform.

10 Intellectual Property

All content, software, trademarks, logos, trade names, service marks, graphics, images, text, and other materials available on or through the Platform (collectively, the "Content") are the exclusive property of cloudbet or its licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and its Content solely for the purpose of lawful personal wagering and gaming activities in accordance with these Terms. This licence does not include the right to sublicense, distribute, publicly display, reproduce, or create derivative works from any Content without cloudbet's prior written consent.

Nothing in these Terms transfers any intellectual property rights to you. The cloudbet name, brand, logo, and all associated marks are proprietary to cloudbet and may not be used without express written authorisation.

11 Limitation of Liability

To the fullest extent permitted by applicable law, cloudbet, its directors, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform or any services provided therein.

Without limiting the foregoing, cloudbet shall not be liable for:

• Any loss of profits, loss of data, or loss of goodwill, whether or not such losses were foreseeable or whether cloudbet had been advised of their possibility.
• Technical failures, service interruptions, or unavailability of the Platform arising from circumstances beyond cloudbet's reasonable control, including force majeure events, telecommunications failures, or third-party infrastructure outages.
• Errors in odds, prices, or game outcomes resulting from data feed failures, provided that such errors are rectified as promptly as reasonably practicable.
• Any losses resulting from your failure to maintain the security of your Account credentials.
• Any legal or regulatory consequences arising from your use of the Platform in a jurisdiction where such use is restricted or prohibited.

cloudbet's total aggregate liability to you in connection with any single event or series of related events shall not exceed the total amount deposited by you into your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

12 Responsible Gambling

cloudbet is firmly committed to the promotion of responsible gambling practices. We recognise that gambling can be a source of entertainment for many Players, but acknowledge that for some individuals it may develop into a problematic behaviour that requires intervention and support.

cloudbet provides the following responsible gambling tools accessible directly from your Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit ceilings to control your spending.
• Session Time Limits: Configure session reminders and automatic logouts after specified time periods.
• Reality Checks: Periodic on-screen notifications showing your session duration and net win/loss position.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the Platform, during which your Account will be suspended and you will not be able to access gambling features.
• Cooling-Off Periods: Request a short-term break from gambling activities without permanent account closure.

Gambling is intended for entertainment purposes only. Never wager more than you can comfortably afford to lose. If you are concerned about your own gambling behaviour, or that of someone you know, please visit our Responsible Gambling page for further information and support resources.

13 Termination

Either party may terminate the Account relationship in accordance with the following provisions:

13.1 Termination by Player: You may close your Account at any time by contacting cloudbet's support team. Upon closure, any remaining Real Money Balance (subject to applicable wagering requirements and withdrawal terms) will be returned to you via your registered withdrawal method. Bonus Funds that have not met applicable wagering requirements will be forfeited upon voluntary closure.

13.2 Termination by cloudbet: cloudbet reserves the right to suspend or permanently close your Account with or without prior notice in circumstances including, but not limited to: breach of any provision of these Terms; provision of false registration information; suspected fraudulent, abusive, or criminal activity; failure to complete KYC verification within a required timeframe; self-exclusion requests; or any other circumstance that cloudbet, in its reasonable judgement, deems to warrant Account termination.

Upon termination for cause, cloudbet reserves the right to forfeit any balance in your Account, including both Real Money and Bonus Funds, to the extent permitted by applicable law and licensing requirements.

14 Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which cloudbet holds its international operating licence. The application of any other jurisdiction's laws, including the laws of Malaysia, is expressly excluded to the maximum extent permitted by law.

In the event of any dispute arising from or in connection with these Terms, your Account, or any transaction on the Platform, you agree to first contact cloudbet's customer support team to seek resolution through direct negotiation. The majority of disputes are resolved satisfactorily at this stage.

If a dispute cannot be resolved through direct negotiation within thirty (30) days of submission, the parties may agree to refer the matter to mediation or another alternative dispute resolution process as mutually agreed. cloudbet does not waive any rights or defences available to it under applicable law in entering into any such process.

Nothing in this clause limits cloudbet's right to seek emergency injunctive or other equitable relief in any competent court to protect its intellectual property rights or confidential information.

15 Amendments to These Terms

cloudbet reserves the right to amend, update, or replace these Terms at any time at its sole discretion. Amendments will take effect upon publication on the Platform, which will be accompanied by an update to the "Last Updated" date displayed at the top of this page.

Where any amendment constitutes a material change to your rights or obligations, cloudbet will endeavour to provide reasonable prior notice via email to your registered address or via a notice displayed on the Platform upon login. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not accept any amended Terms, you must close your Account and cease using the Platform prior to the effective date of the amendment. Continued use after the effective date will be treated as unqualified acceptance.

16 Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, or regarding your Account or any transaction on the Platform, please contact cloudbet's customer support team through the following channels:

For general information about the cloudbet Platform, our services, and our commitment to Malaysian players, please visit our About Us page. For information about responsible gambling tools and resources, please visit our Responsible Gambling page.